Terms of service

Overview

By accessing or using our website and placing an order, you agree to be bound by the following Terms & Conditions.

Please read them carefully before making a purchase.


Orders & Acceptance

  • All orders placed on our website are subject to acceptance and availability

  • We reserve the right to refuse or cancel any order at any time

  • Once an order is placed, you will receive a confirmation via email

  • Orders are not confirmed by phone

Please ensure all information (name, address, email, and phone number) is entered correctly when placing your order


Pricing & Payment

  • All prices are listed in the applicable currency and may be subject to change without notice

  • We accept the following payment methods:

    • Cash on Delivery

    • Visa

    • MasterCard

    • Whish Money

  • Payment must be completed to process your order

  • We reserve the right to cancel any order if payment issues occur


Shipping & Delivery

  • Delivery times are estimates and may vary depending on location and external factors

  • Once your order is shipped, we are not responsible for delays caused by logistics or third parties

  • It is the customer’s responsibility to provide accurate shipping information

For full details, please refer to our Shipping & Delivery Information page


Returns & Refunds

  • Returns and refunds are handled according to our Refund & Returns Policy

  • Please review that policy carefully before requesting a return


Product Information

  • We aim to ensure that all product descriptions, images, and details are accurate

  • However, slight variations may occur due to lighting, screen settings, or production differences

  • Results from product use may vary depending on individual skin or hair type


Product Use & Responsibility

  • Our products are intended for external use only

  • Customers are responsible for checking ingredients and ensuring products are suitable for their needs

  • We recommend performing a patch test before full use

We are not responsible for misuse of products or adverse reactions resulting from improper use


Intellectual Property

  • All content on this website (including images, text, logos, and branding) is the property of our brand

  • You may not copy, reproduce, or use any content without written permission


Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website

  • Our liability is limited to the value of the purchased product


User Responsibilities

By using our website, you agree:

  • To provide accurate and complete information

  • Not to use the website for any unlawful activity

  • Not to attempt to disrupt or interfere with the website’s functionality


Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
Changes will take effect immediately upon being posted on the website.


Contact Information

If you have any questions regarding these Terms & Conditions, you can contact us:

📧 info@khanelkaser.com