Frequently Asked Questions
About Products
How do I choose the right product?
If you’re not sure which product suits you, message us on WhatsApp and we’ll guide you based on your skin or hair type.
Are your products suitable for sensitive skin?
Most of our products can be used on sensitive skin, but we always recommend doing a patch test before full use.
When will I start seeing results?
Results vary depending on the product and your skin or hair type.Some results may appear from the first uses, while others require consistent use over a few weeks.
Can I use multiple products together?
Yes, but not all products should be mixed together.If you’re unsure, contact us and we’ll help you build the right routine.
What if a product doesn’t suit me?
If you experience any irritation, stop using the product and contact us.We’ll guide you on what to do next.
Are your products original and safe?
Yes, all our products are carefully formulated and tested to ensure quality and safety.
About Orders & Delivery
How long does delivery take?
- Normal delivery: 2-4 business days
- Express delivery: Available upon request for an additional $2 on delivery fees
Do you call to confirm orders?
No, we do not call to confirm orders.
Once your order is placed, a confirmation message is automatically sent to your email.
👉 That’s why we recommend entering your email correctly when placing your order.
How do I know my order is confirmed?
You will receive a confirmation email once your order is successfully placed. If you haven’t placed your email at checkout you can contact us to know your order summary
Can I change my order after placing it?
Yes, but only if you contact us before your order is shipped.
What if I don’t receive a confirmation email?
Please check your spam folder and make sure your email was entered correctly.If the issue continues, contact us and we’ll assist you.
What if my order is delayed?
In rare cases, delays may occur due to logistics or external factors.If this happens, our team will assist you and keep you updated on your order status.
About Payments
What payment methods do you accept?
We accept:
- Cash on Delivery
- Visa
- MasterCard
- Whish Money
Can I pay online?
Yes, you can safely pay using Visa, MasterCard, or Whish Money.
Is there any extra cost?
Delivery fees (if applicable) and express delivery fees are shown before checkout.No hidden charges.
About Returns & Issues
Can I return a product if I change my mind?
No. Due to hygiene reasons, we do not accept returns for opened or used products.
What if I receive a damaged or wrong product?
Contact us within 48 hours and send a photo.We will resolve the issue as quickly as possible.
Can I exchange a product?
Exchanges are only accepted in case of damage or wrong items received.
All other cases will charge the delivery fees.
About Orders & Trust
Will my order arrive?
Yes, every order is processed and shipped once placed.You will receive a confirmation email with all the details.
Why do you not call to confirm orders?
To make the process faster and smoother, all confirmations are sent automatically by email.
What if I entered the wrong email?
If you entered the wrong email, you may not receive your confirmation.Please contact us so we can assist you.
Why should I trust your brand?
We prioritize quality, customer satisfaction, and transparency.From secure payment options to reliable delivery and responsive support, we aim to provide a smooth and trustworthy experience every time.
How can I contact you if I have an issue?
You can reach out to us through our official contact channels or WhatsApp.
We’re always here to help and make sure you have the best experience.
Do you offer discounts or special promotions?
Yes! We regularly offer discounts, special bundles, and surprise gifts with orders.Follow us or subscribe to stay updated on our latest offers.
